Shipping Policy

At Athena Ortiz, we are committed to ensuring your order arrives intact and on time. Please review our shipping policy below to learn how we process and deliver your purchase.

Order Processing

Orders are processed within 3-5 business days of purchase.

Once your order has shipped, you will receive a confirmation email with tracking details.

Please note that orders placed on weekends or holidays will not be processed the next business day.

Shipping Options & Rates

Standard Shipping: 3-7 business days

Free on orders over $100

Expedited Shipping: 2-3 business days

Price calculated at checkout

Overnight Shipping: 1 business day

Price calculated at checkout

International Shipping

We currently ship to selected international destinations.

International shipping rates and delivery times vary by destination and will be calculated at checkout.

Please note that international orders may be subject to duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order using the link provided in the email.

Damaged or Lost Package

If your order arrives damaged or is lost in transit, please contact [Support@AthenaOrtiz.shop] within 7 days of delivery with your order number and photos of the damage (if applicable).

We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Delivery Delays

While we strive to meet all delivery estimates, please be aware that delays may occur due to weather, customs, or other unforeseen circumstances. Thank you for your understanding and patience.

Questions?

If you have any questions or concerns about your shipment, please feel free to contact [Support@AthenaOrtiz.shop] or [+1 404-237-8271].